Customer Success
Understanding customer needs, communicating clearly and connecting the people who can solve the problem.
Customers. Technology. Practice.
Mikołaj Mielczarek
Customer Success, infrastructure, eCommerce and AI.
I work at the intersection of customers, technology and operations. I build, test and write down what I learn along the way.
01 / Focus
What I work on and explore
Infrastructure and automation
The systems behind the work. Reliable foundations, useful integrations and fewer repetitive tasks.
eCommerce
Online stores seen through the lens of customers, technology and day-to-day operations.
AI and agents
Practical experiments with what helps, what needs supervision and where a tool falls short.
02 / About
Understand first. Then build.
I am interested in the space between a customer need and a working solution. How to ask the right questions, understand the constraints and turn an idea into something useful.
This site is a place for my experience, technical experiments and notes from building. There is no single recipe for every problem.
More about me03 / Blog
Latest writing
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Working through a question about customers, technology or something you are building? Send me a message.